01
Diagnostics
Diagnostics are used to identify the likely cause of the issue. A diagnostic does not guarantee that every hidden issue can be found before repair work begins, especially when a device has liquid damage, power failure, severe malware, failing storage, or physical damage.
02
Repair Approval
Paid repair work will not begin until the customer approves the recommended service, estimated cost, and repair direction. If additional problems are discovered during repair, the customer will be contacted before additional paid work is performed.
03
Data Responsibility
Customers are responsible for backing up important files before service whenever possible. Redeemed 2 Restore will make reasonable efforts to protect customer data, but data loss can occur due to failing drives, corruption, malware, operating system issues, repair attempts, or pre-existing damage.
04
Parts & Availability
Replacement parts may be new, used, refurbished, aftermarket, or OEM depending on availability, customer approval, device age, and cost. Part availability, shipping time, pricing, and compatibility can change.
05
Warranty Limits
Warranty coverage, when offered, applies only to the specific repair or part provided by Redeemed 2 Restore. Warranty does not cover new damage, liquid damage, drops, misuse, malware reinfection, unrelated failures, customer-installed software, or issues caused after pickup.
06
Abandoned Devices
Devices not picked up within the agreed pickup window may be considered abandoned after repeated contact attempts. Storage fees or abandoned device policies may apply. Customers should communicate promptly if more time is needed.
07
Payment & Pickup
Payment is due when service is completed unless other arrangements are made in advance. Devices may not be released until the approved balance is paid. Customers should inspect the completed work at pickup whenever possible.
08
Password Access
Some diagnostics and repairs may require device passwords, account access, recovery keys, or administrator permission. Customers are responsible for providing required access or understanding that some work may be limited without it.
09
No Guarantee Of Recovery
Data recovery, malware removal, liquid damage repair, motherboard repair, and severe failure recovery cannot be guaranteed. Redeemed 2 Restore will make reasonable efforts, but some devices or data may not be recoverable.
Important Notice
By submitting a device for service, the customer acknowledges that repair work may involve diagnostics, disassembly, testing, software work, data access attempts, part replacement, or system changes. Redeemed 2 Restore will communicate known risks and request approval before paid repair work begins.
Faith Driven. Technology Restored.
Service With Integrity
Our goal is to provide clear answers, fair recommendations, and repair work handled with care. We will not recommend unnecessary work just to increase the repair cost.
“And whatever you do, do it heartily, as to the Lord and not to men.” — Colossians 3:23 NKJV
